At Luxeholic, customer satisfaction is our priority. If you’re not satisfied with your purchase, we offer a streamlined return and refund process in line with our supplier’s policies.
1. Return Eligibility
- You must notify us of a return within 7 days of receiving the product.
- Returns are accepted only for defective, incorrect, or damaged items.
- Items must be unused, unworn, with original tags and packaging.
2. Non-Returnable Items
The following items are not eligible for return:
- Products that are returned without original tags, packaging, or proof of purchase
- Items that have been used, worn, washed, or show signs of wear
- Items damaged after delivery due to mishandling or improper care
- Products purchased during clearance sales or marked as discounted sale
3. How to Request a Return
To initiate a return, you can either submit a request directly from your Orders page or contact us at sales@luxeholic.com.au with the following details:
- Order number
- Description and photos of the issue
- Proof of delivery
Once approved, you’ll receive instructions on how to return the item to the designated return address.
4. Refunds
Refunds are processed after the returned item is received and inspected. Depending on your payment method, it may take 5–10 business days to reflect in your account.
5. Shipping Costs
Return shipping costs are the customer’s responsibility unless the product was incorrect or defective.
6. Cancellations
If you haven’t paid for the order yet, simply cancel the order on the ‘Orders’
If you have already paid for the order and the status is ‘Processing’, you can contact us at sales@luxeholic.com.au to cancel the order and have it refunded
Note: In case the order has already left our warehouse, you have to wait for the parcel to be delivered, and then you can return it to us. Once received back, the order will be refunded.